Watch out! They don't tell you what you're getting... but customer service is excellent!
Written: Feb 14 '08 (Updated Feb 14 '08)
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I was disappointed that the flowers I sent my wife for Valentine ’s Day were not arranged as they looked in the online photos. What she got was flowers wrapped in cellophane and a vase wrapped in bubble wrap and a set of do-it-yourself instructions. It was quite unattractive.
They that the condition the arrangements are in is represented on their web site, but I saw no such picture when placing my order. They should make it clear that the beautiful flowers that we see are not actually what you will get.
In the future, I will buy from a local shop, where they will deliver something beautiful, instead of a ‘kit’.
Update: I received an email from their customer center, no more than 1 hour after I sent them the above note. They offered to refund the full purchase price ($52.96) AND... replace the flowers with another order of equal value. Wow! I am impressed, and a bit embarrassed because the quality of the flowers was excellent, I was only disappointed that they were not arranged attractively. I am re-doing my rating to reflect that they are a very responsible company and have great customer service.
Recommended:
No
What product did you purchase or try to purchase? Flowers
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Epinions.com ID:
neilwright
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Reviews written: 2
Trusted by: 0 members
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