Bad experience on St. Valentine's. Do not rely on them.
Written: Feb 18 '08 (Updated Feb 18 '08)
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Order a lovely bouquet for my wife on St. Valentine's a week ahead. The delivery was running late. I inquired about the status of the order late in the afternoon via email. No response was given. I called customer service over the phone. They told me the order is 2 hours behind. Not my problem, but it's fine. Finally, after the evening was ruined (I had to tell my wife about the fact that I ordered flowers but they weren't delivered), the flowers were delivered. I was very "flattered" that the florist didn't want to disturb us at that late hour (9-30PM) with the knock on a door, so he silently left the flowers at the door. If I hadn't heard him running down the stairs the flowers would have stand there til next morning.
Local florist is not the one to blame, it's the business operation that can't manage their local affiliates or whatever they're called.
Recommended:
No
What product did you purchase or try to purchase? Flower bouquet
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