Don't buy from 1-800-Flowers.com, you'll regret it
Written: Feb 18 '08 (Updated Feb 20 '08)
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I ordered flowers (Rose and Calla Lily's) on 1/15/08 to be delivered 2/14/08 to my fiance at her work. I was charged on my credit card right away. 2/14 came around and I get a call from my fiance telling me flowers arrived for her - UGLY flowers. So ugly she was embarrassed for people at work to see them. Her Valentine's Day was ruined, as was mine. 1-800-Flowers had sent the wrong flowers. I kept having to tell her that the flowers she got were not the ones I ordered. I was so upset, how could they send the wrong flowers? I called customer service all day on the 14th but could not get through because obviously everyone else was calling to complain. All I got was a recording saying their call volume was too high and that they can't help me at the moment, and then they hang up the phone without even letting you wait on hold. I called again on the 15th, and when I finally got through to a representative after waiting 30 minutes, I told him the situation and asked what the heck had happened. He told me that the flowers I had originally ordered (Rose & Calla Lily's) were no longer available so instead they sent other flowers off their website that were of equal value. Needless to say they picked the ugliest flowers ever. Search for Elegant Wishes on the website and you'll see what I mean. They look like $5 flowers you get at Ralph's. The thing is, they never CONTACTED me to let me know the situation. If I had known, I never would have let them send any flowers at all. And how are the flowers I ordered not available? I ordered them a month in advance. There should be no reason for the flowers not to be available when they are ordered that far in advance.
So I asked the representative if they were going to send the flowers that I actually ordered at all, ever. He said no, they were not available anymore, so they can't send those flowers (I guess they can't grow more?). I asked is there anything I can do, and he said no, nothing. So basically, I didn't get what I ordered, I got charged for it a month ago, and now there's nothing I can do? According to him, it was better luck next time. I immediately asked to speak with someone else. Right away he put me on hold for another ten minutes. Another representative answered the phone and I complained some more about my situation and how they embarrassed my fiance and they made me look like a fool. She seemed a little bit more compelled to help me out, so she offered to refund me half the cost of the flowers and let me choose another set of flowers equal to the original cost and they'll send them to my fiance free of charge. I didn't know what I wanted since I wasn't near a computer to look, so I told her I'd have to call back. She gave me her info and told me to tell whoever answered next time my situation.
When I looked for what flowers I'd want to get this time, there were none that I thought were any good, so I figured by now that I just wanted a full refund. I don't want to deal with this company anymore. When I called back later, they tried to just give me a $20 credit to buy more flowers. I told her no, the other representative offered a 50% refund and a new order of flowers, and she was like oh ok. She told me they could send the flowers I originally ordered (I guess they decided to grow some more just for me) with an apology letter. But like I said, I just wanted a refund, I couldn't trust these people anymore. She agreed to refund me the rest of my money. So we'll see how long it takes them to do that. (UPDATE: I just checked and it turns it they did not refund me the rest of my money, they only refunded about 70% of the second half of my refund, so now I have to call again to deal with these imbeciles - I HATE 1-800-Flowers!!!!!!!!)
And don't bother sending them an email on the comments section of their webpage. All you'll get is an automated reply email saying you'll be contacted shortly. It's been 4 days and still no one has contacted me.
So all in all, don't be surprised if you order one thing and get delivered another (and it'll be the ugliest flowers they have), without ever being told that this is going to happen. Don't bother trying to bargain with them, just get your refund and move on with it.
1-800-FLOWERS.com is the worst company ever! They will embarrass you and your loved ones.
Recommended:
No
What product did you purchase or try to purchase? Flowers
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agorden
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Reviews written: 1
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