Trouble getting Tiger Direct to Honor Their Price Guarantees
Mar 6, 2008
|Ease of Ordering:
TigerDirect.com's 30 day price protection policy: "In the event our
advertised price on an item falls within 30 days of your purchase date
simply E-Mail us within 30 days of your original purchase date and we
will issue you a Tiger Credit in the amount of the price drop good
toward the purchase of anything else we sell."
Last month I bought a Logitec Remote Control for $79.00. The week
after, over President's Day, it was advertised for sale at $69.00. I sent
them an email asking for the guarantee.
The first reply I received said that they would not pay the guarantee,
as the product was now $99:
"We apologize for the inconvenience. Our records show that the price
of this item is now $99. We are unable to issue a price match for the
price you requested at this time."
I wrote them back, to remind them that I emailed them about the lower
price when the lower price was in effect, and that based on their
guarantee, I should be reimbursed the $10 due to a lower price having been
offered within 30 days of the sale.
I received a second email telling me that they wouldn't honor the
price guarantee because they don't provide guarantees on items with
"Please note that the Tiger Direct Price Protection program does not
include rebate offers. The Price Protection can only cover the
original price of the item. We do apologize for the inconvenience."
However, there was no rebate on my original purchase, and no rebate
offered on their $69 price...I even sent them a picture of their ad, to
prove it. With this email, I reminded them of their guarantee, and their
obligation to fulfill a promise, and that I was likely to not do
business with them again if they didn't honor their advertising.
I received back an email granting the $10 as a credit - along with an
insulting email that included:
"The price protection
policy we carry is one we have exclusively for customer service and we
are in no way legally obligated to issue funds for changes in prices
more than we are obligated to charge you more if the price goes up a
few days later."
Wow - no understanding on their end of their obligations based upon
their advertising! I am guessing the run-around they gave me is standard
operating procedure at Tiger Direct for price guarantees, so I'm not
buying from them anymore, even through I have bought from them for over
10 years now. Egghead or Amazon for me from now on!
What product did you purchase or try to purchase? Logitec Remote Control