MisterArt - one of the leading discount online art stores.
Written: Oct 02 '01 (Updated Oct 03 '01)
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The Bottom Line
Customer support, In-stock database is bad. Pay attention to your credit card statement, and what was shipped to you. I will still shop there, but will be careful.
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| Full Review |
Honestly.. I love this store. It's like being in Disneyland for me. The prices are great, and there's so many different art supplies for almost all fields. I buy primarily for acrylic paints, and other supplies from that store, and I have saved tons of money from it. My only problem with it was when I was charged for items that were not sent to me. Yes, their database displayed that the items were in stock. If it's not in stock, you have no way of putting the item into your cart. Did I get any email telling me that certain items were not in stock, and will not be shipped? No. I didn't find out until I got the package. It only told me that these items were not in stock by invoice, and obviously by opening the package. Okay.. that was fine. Until I checked my credit card statement. I was charged the FULL amount as if the items that were not in stock were sent to me. Of course, I complained about it mentioning that I was overcharged. They responded back saying. "We did not ship those items, so you were not charged for them." HELLO! Looking at my printed out receipt at the time of purchase and the online database showing my purchase - it clearly showed the same price WITH all the items, which was the exact same numbers on my credit card statement. My question was simply - WHY was I charged for it? Again they responded that the items were not in stock. SO? I was not asking about the items. After running around in circles with them, they decided to no longer answer my emails about the subject. Will I shop there again? Yes. Because like I said... they saved me a lot of money in the first place, and a lot of hard to find items are in their store. I've saved more than what I've lost. The purpose of my review? Just to warn people!
Recommended:
Yes
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Epinions.com ID:
usakochan
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Location: San Francisco, California
Reviews written: 2
Trusted by: 1 member
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