Poor initial customer service, good prices, but check their facts before ordering!
Written: Apr 22 '08
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I ordered a Plasma HDTV from these folks. The one I ordered was "in-stock" according to the "ProjectorExport.com" web page that I ordered it from.
HOWEVER, "in stock" does not mean they actually have an item in-hand. IT means they THINK they can get it from their distributor. So, keep this in mind if you choose to do business with these folks.
Once I ordered, I was directed to call them. When I did, they tried to up-sale me to a different TV. When I stuck with the one I ordered, they said that the price on the web-site included a $200 manufacturer's rebate and they modified by order, adding $200.00 to the price. I figured this was OK, since I would get it back from the manufacturer.
Well, subsequent searching found that the rebate was for INSTALLATION and not on the actual product purchased. Given the HDTV required no installation, I feel like I was taken advantage of. So, when they say there is a rebate involved, BE SURE TO ASK FOR THE DETAILS. I didn't and it cost me $200.00.
As for the rest of my buying experience, the HDTV was available and they shipped it to me, but it took a bit of calculating to actually realize it.
Given the web site says "usually ships in 2-3 days" and the fact that I paid $99 for 7-9 day shipping (versus their 3-week "free" shipping) the HDTV did arrive on time (ordered on the 3rd, arrived on the 21st.) REMEMBER that "days" in this context are "business days."
As far as customer service goes, THEY ARE TERRIBLE, but once you have a sales representative, they aren't bad.
In summary, I am happy with the HDTV I ordered, but I am not sure if I'll give these folks any more of my business. But then again, now that I know their tactics, maybe the next time won't be so traumatic.
Three words of Advice: CHECK THEIR FACTS! :)
Recommended:
No
What product did you purchase or try to purchase? 42" Plasma HDTV
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About the Author
Member: Gary "GW" Hicks
Location: Tigard, OR, USA
Reviews written: 1
Trusted by: 0 members
About Me: Senior Software Evaluation Engineer
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