Deceptive prices and poor support
Written: Apr 25 '08
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Deceptive: in a single word the FTD website is deceptive. The delivery charges are clear, as is the price of the product, however "service fees" are not clear and are extremely high. The service fee for an $18 bouquet was $17 which didn't include delivery charges! The website also contained several broken links for key areas, namely customer service and e-mail support. The phone support was also very poor: wait times were not provided and I gave up after 20 minutes. The overall experience left a sour note that resulted in a lost sale and this negative review.
Recommended:
No
What product did you purchase or try to purchase? Flower bouquet
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About the Author
Reviews written: 2
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