Protect America Home Security System
Written: Apr 28 '08
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Product Rating:
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Pros: quickly get you a security system
Cons: customer service (might be more wrong with them, but the system was never opened)
The Bottom Line: DO NOT DO BUSINESS WITH THIS COMPANY
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| callyryn's Full Review: Home Security Systems |
We wanted a security system because my husband was recalled by the Marine Corps and I would be living by myself in Virgina.
After (admittedly very little research), we purchased a security system from Protect America in January 2008. It was shipped to our house on Jan. 28th. By this point (having done some research), we knew that this security system was not appropriate for our needs. First, the service representative told me that the security system would be appropriate for my needs without having seen my house. Next, when I said I had two dogs who are allowed on the furniture, he told me that the motion sensors would not activate to the dogs. (This is untrue.) Finally, the service representative told me that having sound detectors would also not be a problem with dogs, which is also untrue. Essentially, the original salesman lied to me.
When Protect America started calling me on the 29th of January and throughout February to install my system, I repeatedly told them that I would like to return my security system and requested information on how to do so. Each time, I was either essentially hung up on after stating that I needed help or told that someone else would call me. On Feb. 5th, I called Protect America requesting help on returning their product and cancelling my contract, but again received no help. I attempted to return the security system by mailing it back, but for some reason it was returned to me. Now Protect America will not refund my money nor help me to cancel my contract because the 7 day cancellation period has passed.
To cancel my contract, it will end up costing approximately $1,000 for a security system that is still sitting unopened in its original box.
Recommended:
No
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Epinions.com ID:
callyryn
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Reviews written: 1
Trusted by: 0 members
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