I used Verizon for 11 years. I think I called about a billing error once or twice.

I've had sprint for 11 months and at least half of the bills are wrong. Calling customer service is futile. I've found contact via email leaves a paper trail so it's more difficult for Sprint to wriggle out of the lies.

For example:
1) My daughter had a phone and wanted a new one. Went to Sprint
store and paid full price for a new phone. Number transferred fine. Bill comes and Vision is charged $22.50 instead of $15. How could something so simple be wrong. Two calls to customer
dis-service to get fixed.

2) Have 4 lines. One line gets 20% discount and others get
10% discount. Always had $20 family unlimited text plan.
Emailed customer service about moving the family text plan from the 10% discount to 20% discount line. Customer service responded that instead of moving the $20 plan I would get it for free. That's unlimited text on all lines for free. So Sprint finally understands customer service.

Well guess what the bill has, $264 for text
messages. At least I saved the EMAIL from Sprint.

Online account statues shows it's free. But the billing department disagrees.

One online chat, three emails and two calls later still not resolved.

Recommended: Yes

Amount Paid (US$): 200