Just Say No to NTelos/Primco
Written: Nov 30 '02
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Pros: Decent coverage area
Free incoming minute
Cons: Poor customer service
Lousy service
The Bottom Line: Avoid at all costs. There are better options.
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| freeman0000's Full Review: General Reviews of PrimeCo Customer Service |
I started with Primco in 1999 and was happy with service that I received. The company changed names in 2001 to Ntelos (it seems this due to the fact that people were unhappy with the service). When I signed up, the phone and service had all of the features that I wanted, but things have steadily gone down hill for about the last year. I use my phone for work and about 4 months ago a loud tone began chiming at the beginning of my outgoing message. I have had several clients complain about it and the company says that there is nothing that they can do about it and refused to offer me any sort of compensation. I also have found that while roaming in some areas people calling me get a message that says the user is out of the area and will not allow the caller to leave a message. For the first 2 years of my service I could easily find out my minute usage and by dialing #225 which would send a text message to my phone. I found this to be a very useful feature. About 6 months ago when the company converted over to a “new billing system” that feature has been disabled. I have been told since July that it would be fixed in August, then September, then October and now they do not know when it will be fixed. Even a salesperson at one of their stores told me how ridiculous it was because he can pull up the information and send out a text message to a phone owner with their computer. Lastly, I have two phones with them and up until the billing change I was sent an itemized bill for both phones which I need for tax purposes. After the billing system change, I have had to call each month (and in August 3 times!) in order to have a copy of itemized bill sent. With an average hold time of approximately 20 minutes this is very frustrating. I have had it with their service and will soon be cancelling. I would not recommend their service to anyone.
Recommended:
Yes
Amount Paid (US$): 39.95
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Epinions.com ID:
freeman0000
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Reviews written: 3
Trusted by: 0 members
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