I HAD A 10.35% ARM, BAD CREDIT AND NEEDED TO GET OUT. I CALLED REFINANCE.COM AND WITHIN A VERY SHORT TIME, WAS INFORMED THAT I WAS APPROVED AT A 6.5% RATE. LESS THAN 24 HOURS LATER, THE RATE JUMPED TO 7.25%. NO BIGGIE. AN APPRAISER WAS SENT TO LOOK AT MY HOME. I PAID HIM THE $300 I WAS TOLD THE APPRAISAL WOULD COST. THE CASH OUT FIGURE CHANGED DUE TO ISSUES WITH THE APPRAISAL COMPANY, AND THERE WERE OTHER PROBLEMS. SETTLED IN 10 DAYS. AT THE SETTLEMENT TABLE, I LEARN THAT THE APPRAISAL COST $425, OF WHICH $125 WAS ADDED TO MY SETTLEMENT COSTS, AND BEFORE I SIGNED A FORM, MY LOAN WAS SOLD TO COUNTRYWIDE, WHOM I INFORMED MY MORTGAGE CONSULTANT I DID NOT WANT TO DEAL WITH, THAT IS WHY I CALLED HIM. I FEEL I WAS MISLED ALL THE WAY THROUGH THE PROCESS. NOW, 4 BUSINESS DAYS AFTER SETTLEMENT, I STILL DO NOT HAVE MY CASH OUT, WHICH I WAS TOLD WOULD BE DIRECT DEPOSITED AFTER 72 HOURS. I FIND THAT REFINANCE.COM HAS NOT YET WIRED THE MONEY TO THE SETTLEMENT COMPANY FOR MY CASH OUT, TAXES OR INSURANCE. THEY WERE FAST TO GET THE LOAN SETTLED, BUT NOT VERY GOOD ABOUT FOLLOWING UP WITH THE FINAL STEPS. ONLY GOOD THING IS I GOT OUT OF THE ADJUSTABLE MORTGAGE. NEXT TIME I REFINANCE, I CERTAINLY WILL BE MORE CAREFUL WHO I DEAL WITH AND GET ALL THE FACTS IN WRITING BEFORE I GO TO SETTLEMENT. I MUST SAY THROUGH IT ALL, MY CONSULTANT WAS CONSTANTLY IN TOUCH WITH ME, EVEN CALLING ME IN THE EVENING TO MAKE SURE I KNEW WHAT WAS GOING ON.

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