Item mix up, customer service sucks
Written: Jun 06 '08
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I ordered a swimmer's snorkel from Dick's recently, and instead of receiving the normal one as I ordered, I received the Freestyle one. I called customer service to address the issue, and instead of sending (or at least promising to send) a return packing slip, they instead insisted that all of their records show I ordered the freestyle one. Yeah, of course their records show that; that's what they sent me. But that's definitely NOT what I ordered. Don't shop at Dick's online, unless you're ok with getting a soccer ball instead of the basketball net that you ordered.
Recommended:
No
What product did you purchase or try to purchase? Finnis swimmer''s snorkel
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