FTD.com never delivered flowers for wife's birthday, totally apathetic about it. BEWARE
Written: Jul 22 '08
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I ordered flowers from this FTD.com a week ahead of delivery for my girlfriend. They charged me right away. I should have known at that point they weren't too reputable, as most companies do not charge you for something until they send it out for delivery. Not a big deal though, just a bit of background.
My wife's birthday comes and, no flowers by noon, nor 1:00, 2:00, etc. At 5:30 PM I call and am told by a completely apathetic customer service agent that they have no way of knowing where my flowers are as the place that was supposed to send them was closed for the day. She assured me however they must be on a delivery van. I call again at 7:00 PM and get the same line of bull. I am then told "If you don't get them tonight, just call back tomorrow and you can find out what happened."
I asked to speak to a manager and pretty much got the same song and dance. So I got charged $75 (Including a $15.00 S&H fee) and now have no explanation and no flowers. I certainly learned my lesson and would never shop at FTD.com again.
Recommended:
No
What product did you purchase or try to purchase? Purple Roses
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