They commit fraud with bait and switch.
Written: Jul 24 '08
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I booked a 3 star hotel in Houston, TX that was comparable to a Holiday Inn express. I figured, what the heck? For $65, I could gamble on the particular hotel. I then found out it was a less than 1 star ECONO LODGE. How can you claim to give me a 3 star hotel and then bait and switch me to a 1 star. Secondly, I asked for a non smoking room since I had kids with me. They gave me a smoking room. The hotel was very rude and inconsiderate, basically telling me I was SOL and to call Hotwire. I am a travel agent myself with 2 travel websites. I called Hotwire and told them I would be willing to put my travel credentials on the line that the hotel I was staying at was NOT a 3 star hotel. This place was totally nasty. I will NEVER use these folks ever again. It is a gamble when you book with them and you are always going to get screwed.
Recommended:
No
What product did you purchase or try to purchase? 3 star hotel in Houstion.
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