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HSN.com -- Home Shopping Network Online Store

HSN.com -- Home Shopping Network Online Store
Overall service rating:  Store Rating: 4.5
Reviewed by 1030 customers
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Review Summary About the Author

Horrible experience. Home Shopping Network misrepresented the shipping terms.

Written: Jul 28 '08

Store Rating: 2.0
Full Review
Overall, I was quite unhappy with my experience using the Home Shopping Network. I ordered a garage fan for my father's birthday, and confirmed with Customer Service that the fan would be delivered in 3 days if I paid an additional $40 for shipping. The Customer Service representative indicated that shipping would not be a problem as this was a stock item and would leave the warehouse the same day as the order. On day 3 (the scheduled delivery date), I was informed via e-mail that the fan had just been drop-shipped by the manufacturer and would arrive in an additional 7 to 10 days. 7 days later the fan did finally arrive. Of course I called Customer Service, and was told that they could not give me a reason for the misrepresentation or delay, and said that all I could expect was a refund for the additional shipping amount. I will most certainly not shop with the Home Shopping Network in the future.

Recommended:
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Epinions.com ID:
bob2quarters
Reviews written: 1
Trusted by: 0 members

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