Quick and easy to use website. Cannot use if you have very young children.
Written: Jul 29 '08
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My experience with Travelocity has somewhat mixed results. I booked tickets through Travelocity for a trip my family of 4 took to Europe in March of this year. The website is very user friendly and we quickly chose the least expensive seats we could find and purchased our selection. My son did not require a ticket, being less than 2 years old. This lead to some difficulties, but they had more to do with the airline than Travelocity or their website.
What I did not know at the time was even if you have a child that does not need a seat there is typically still a charge for him or her to fly on the aircraft. Nowhere on Travelocity could I find this information readily available. After calling their customer service they told me I would have to call the individual airlines to set that up. I would have preferred something on the website to have notified me of this, but no problem I called the airlines.
After calling the air airlines they were eventually able to figure out what was going on, but continually told us it was difficult for them because we had not booked through them directly. I strongly suspect that this had more to do with the airline itself than Travelocity. I have a whole separate review for my wonderful experience with United Airlines if you are interested. Anyway, my issue was finally resolved and my son would be allowed to fly.
Travelocity’s website itself is extremely user friendly. This review is on the flight reservations portion of the site, but their website also allows for cruise, hotel, rental vehicle and travel package deals. To book a flight you just have to enter the airport you would like to depart and arrive from, dates of travel and number of passengers. The passenger category breaks down into number of adults, seniors and children (ages 2-17).
This may lead the user to believe you cannot purchase tickets for children under two, but since I did not require a ticket I did not think this concerned me. I am not really blaming Travelocity for this, but it sure would have been nice for some type of note on their website about having to notify the airlines directly for any children traveling under the age of two.
Travelocity’s customer service was very helpful and the waits were about what I have come to expect from most businesses. There website is very user friendly and I quickly found exactly what I was looking for. I had no problems with the tickets themselves, but just be aware that you have to book directly through the airline for children under the age of two.
I still use Travelocity for finding flights at very reasonable fares, but I do not book them through Travelocity now. I instead choose to use Travelocity to find the airline with the lowest price and purchase the same ticket directly from the airline. I have not yet found Travelocity to have a less expensive fare than going directly to the airline itself and this many times allows me to reserve my seats which Travelocity does not do.
Background Info:
Travelocity is a subsidiary of Sabre Holdings Corporation, out of Southlake, TX. Sabre originally gave American Airlines customers access to electronic reservations through Compuserve in the 1980’s and then through America Online in the 1990’s. Its exposure during its time with America Online helped it grow and expand into the Travelocity we know today.
Recommended:
Yes
What product did you purchase or try to purchase? 3 Tickets to Europe
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Epinions.com ID:
wilson0423
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Location: Houston, TX
Reviews written: 134
Trusted by: 43 members
About Me:
I'm a family kinda guy.
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