I did research before we went out to get a cell phone. Compared prices and such and I thought that, for us, Sprint would be the best thing.....WRONG!

We are in Ventura county, but we are right on the border of Los Angeles and that is where our connection came from.

Went into the store and filled out the application. Now, the people in the store were very nice and helpful. Because of the rebates and such, our phones were pretty cheap with the instant rebates. We decided to get 2 phones on one contract, since both my husband and I would need them. Took the $69.99 plan, which gave us 450 anytime minutes and 2550 nights and weekends.

My husbands phone was activated right away. Mine, on the other hand, never got the confirmation that it was activated, but it did work after a couple of hours. Took the phones home and tried to use them in the house. No signal at all. Went outside onto my driveway...still barely a signal. Thought maybe charging the phones would help, so we plugged them in for the night.

The next day, a Sunday, we went out and tried to use the phones. Every call we made was full of static and the other people could barely hear us. I called the store, really upset. They said to bring the phones back and they would upgrade the software, that that was probably what was wrong. The upgrade of the software took about 30 minutes and we went home. Still no signal in the house or even right outside.

Kept the phones for a few days. Tried to use them in a store, in the mall and just in my car. Hardly anything. We decided that this phone and plan were not for us. We were told when we signed up that we had 14 days to cancel the contract and the only thing that we were going to be stuck paying for was the activation fee.

We took the phones back and went to go cancel our contract. As we were doing the paper work to get our money back for the phones, we were told that we would be charged the activation fee plus the cost of any calls that we made. I was in shock. How dare they try and stick me for the calls that we made trying to find out if this phone was going to work for us. They said that we had to take that up with customer service when we called to deactivate the phone.

Then they pointed me to a room with a red phone so that I could contact Sprint and deactivate the service. Well, it was being used and we waited around for awhile and it didn't look like the phone was going to be open for a bit, so they gave us a number so we could do it at home.

Called when I got home. After going through the menu and holding for about 20 minutes, I got a person who said that they were sorry, but their system was down and that I would have to call back in 3 hours. I said ok, that I would call back.

Had some errands to do that day (including getting new cell service somewhere else). Got home and attempted to call again. Was on hold again for about 10 minutes, then transferred to another department, where I held for 15 minutes. Got a man on the phone, and gave him the number of the phones and such and told him we wanted to deactivate the service. He then proceeded to tell me that he couldn't discuss the account with me since it was in my husbands name and my name didn't appear anywhere in their system. Well, my husband was out getting dinner and I explained that I handled these things. Also, asked him about the charges for the calls. He then got very rude with me, told me that we would have to pay for the calls and that it was their policy. I got frustrated and hung up. My husband called them back later, got all the charges removed except for the activation fee (if they had fought us on paying for the calls, I would have taken serious action).

The only good thing I have to say about Sprint is that the phone we got was neat and easy to use. Other than that, I want nothing to do with them again.

We did wind up getting new cell service. We went with AT&T and we are very happy with it.

Recommended: No

Amount Paid (US$): 106.96