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Authorize.net

Authorize.net
Overall Rating: Product Rating: 2.0

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unbelievable

Written: Aug 07 '08

Product Rating: Product Rating: 1.0
Pros: none yet...

Cons: customer service, rates, very slow funds transfer, etc
esparre's Full Review: Authorize.net
We just moved all our billing to Card Service International. The worst customer service I have ever seen, and some (to me) strange business practices. Right now, after 5 days, CSI will not release our funds to us but has reached into our bank account for their fees. They are holding a pretty substantial sum of our money and no one took the time to call us or try to rectify this situation. This was justified on the basis of some bogus security concerns. We have been in business for nine years, we do a nice volume and if we stay with CSI, we will be working for them. Current rate is not the 2.25 negotiated, its an average of 4.2 and on top of that they hold all funds for a minimum of 3 days. Customer service borders on contempt. Go somewhere else! BTW, CSI is owned by First Data which also owns other providers...watch out.

Recommended:
No

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Epinions.com ID:
esparre
Reviews written: 1
Trusted by: 0 members

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