Don't Buy Sager
Written: Oct 23 '01
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Pros: cheaper than major brand
Cons: worth more in its weight in chickens
The Bottom Line: Don't waster your money! You can get a less expensive paperweight at Walmart I'm sure. Better yet, find a good rock, it's free.
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| notjohn's Full Review: Sager NP3360 |
Here is the letter I just sent to Sager which sums up my experience with their hardware.
Sager Representative:
I would like to explain my disgust with Sager Notebooks. I received a PIII 800Mhz monster of a machine last year for my birthday/graduation gift. After owning the machine for less than a year I have had to send the whole machine back once to have the motherboard replaced, exchange a failed battery and other miscellaneous problems. I originally purchased 2 batteries figuring the power would be plenty for a busy day at school. Little did I know, these batteries’ power dwindle down to 1hr or less actual usage time until they become useless and you must send them back to be replaced (Just hope they are still under warranty). One would figure that a $130 battery would last more than 8 months, let alone the life of the machine. This battery problem made me purchase 2 more batteries, to keep in rotation so I will always have an extra one handy and when I can’t use my laptop it causes a slow down in my class work and study time. Now I am left with 4 batteries now that are all on their way down in power. I know not one of them lasts over 1 hour and a half any more, and most of them are no more than 6 months old.
The actual computer is not made very sturdy or durable. The keyboard flops out when you close it up and put it in the carrying bag causing scratches and smudges on the screen which do not come off after only minimal transportation and everyday use. Moving the computer from one desk to the other often becomes a hassle. I assume the hard drive gets jostled with even the slightest tap, even moving the laptop very gently. At least 75% of the time this causes the computer to reboot itself or lockup. Extensive crashes have caused me to lose data. At times the machine does not seem to find the boot partition on the hard drive, and insists that I enter a boot disk. After pressing reboot or alt+ctrl+del a few times it will eventually decide to boot up – keyword: eventually. I don’t know how to explain this phenomenon. I have actually had the computer totally lose all the data on my hard disk and had to re-install the whole operating system and replace all lost data and programs. I can never trust this machine with important school projects much less keeping only a minor note-to-self because I must assume that I have 50% chance of getting that data back next time I try to boot the computer up.
So after I have spent over $3000 on a computer, I am left with a paperweight. Never-the-less, I actually have 5 paperweights if I count all 4 batteries.
I wish more than anything I could give this back to Sager for a refund, yet too much time has passed and I am now stuck with it, as useless as it is. I would be embarrassed to give one these away much less sell it to someone. I couldn’t say one thing good about the machine to bolster a sale other that the specs which sound good on the outside but are very misleading considering the machines ill-performance. When it comes down to it, I wouldn’t even require a full refund. Paying me back in chickens would replace the value of the machine, just not the $3000 I spent on it.
I am utterly dissatisfied with my purchase, and will never again consider spending any money on Sager hardware. You have lost a customer for life. I will never recommend your products to anyone and at any chance I get I will be sure to tell people about your terrible products.
No Thank You,
John
notjohn@zoomtown.com
P.S. Add these to the list too:
Engineering Flaws:
1. Cheap plastic case. Feel a Dell or IBM case and you can tell how sturdy it feels. Then fell the flimsy case of a Sager.
2. Changing batteries couldn’t be more of a hassle with the poorly designed, pain-in-the-neck little tabs that need to be pressed in simultaneously while holding on to the machine.
3. Screws seem to fall out of the bottom and internally.
4. PCMCIA slot flaps fall off
5. Key board doesn’t stay in position, it flops around causing it to rub and scratch the screen.
6. Technical support is a joke, try getting someone that understands that if a battery is “dead” the computer won’t turn on. Simple concepts like this boggle the tech support staffs’ minds.
Please forward this to the most high-ranking Sager employees possible. Though I don’t think my investment in Sager will ever be compensated, maybe someone can at least make future customers happy, even though I wont be one of them.
Recommended:
No
Amount Paid (US$): 3000
Operating System: Windows
Processor: Intel Pentium III
Processor speed: 701-800
Screen Size: 14
RAM: 256
Internal Storage: CD-ROM
Hard Drive (GB): 13-20
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Epinions.com ID:
notjohn
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Location: Ohio
Reviews written: 2
Trusted by: 0 members
About Me:
Computer Science & Mathematics Major, scheduled to graduate in 2004
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