Broken Phone, Broken Dreams
Written: Oct 23 '01
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Pros: Looks great, digital and analog, huge feature set, cheap price with rebate
Cons: Poor quality phone and service
The Bottom Line: Stay away from everything sold by Sprint PCS. There is a reason why the guy in the commercial looks strung out.
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| tfourunner's Full Review: Samsung SCH 3500 CDMA / AMPS Cellular Phone |
One day the Samsung SCH-3500 appeared. Wow-wee. It has every feature you'd want for the price and looks great too! So I spent the money. I liked it so much I bought one for my wife too.
Then the trouble started. Sprint PCS couldn't set up my account correctly for 2 months. I must have had 10 phone calls with them after waiting on hold for over 20 minutes. Each time they said they'd fixed it, but nothing changed. And forget about their web site. Even on a T1 line, its performance is miserable and the answers you get via email are hardly adequate.
I know I should have know better, but then I realized my wife and I needed more minutes, so I upgraded the plan. Of course, this phone call to sales made it right through. They described a plan to me on the phone which was perfect, but I had to agree to a 1 year deal. That was fine with me because the deal was great so I verbally agreed. 2 months go by and I get an outrageous bill, but I hadn't exceeded the minutes I signed up for. So I called and asked why they charged me for the minutes. The rep proceeded to tell me I signed up for a different plan and I'd have to pay for the extra minutes. When I explained my predicament, he didn't care stating over and over again "this is what's in the database, so this is what you signed up for". I said fine, then I am canceling my deal because that is not what the rep told me I was signing up for. He said, then you are breaking your contract and we will bill you $x. Then, the rep hung up on me!
Now the kick in the gut....The ear piece started to fail on my phone 2 days after the warranty expired. I brought it into a Sprint PCS Store and you'll never guess what the dealer told me. He said this happens to this phone all the time and that it is not a very good phone. I asked him if there was some kind of recall on the phone with so many problems and he said "No".
All I can say is....looks ARE deceiving.
Recommended:
No
Amount Paid (US$): 149
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Epinions.com ID:
tfourunner
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Member: Adam Kowal
Location: boston, ma
Reviews written: 3
Trusted by: 0 members
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