Deepdiscount.com has awful on-time delivery and customer service is abysmal.
Written: Aug 26 '08
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I have ordered many dvd's from deepdiscount.com recently, but have grown very discontented with their service of late. Back on June 23rd I ordered a Sex and the City box set for my partner's birthday, was emailed and told it was back ordered and waited patiently for 6 weeks for it to be shipped. I never received any notification that the order was canceled, only when I went online to check my order history did I discover that they had canceled the order. I called and was simply advised that they were unable to get the title, so they cancelled the order--sorry. Also, I preordered a documentary called "Alma" back in early June. It was released today and I called to see why it was not showing as shipped. The representative said, "Sorry, we only received 25 copies, and sold 35. Yours was ordered too late to make the list of those we shipped (I find this hard to believe for this obscure film.) I did not receive any notification that it wasn't going to be shipped, simply a "sorry" when I called to find out why it hadn't arrived as they promised "on or about the release date." I won't shop with them again. Their customer service agents are not very regretful about or helpful after treating a customer in this manner. I'll spend a couple of extra bucks and order from Amazon, where at least they are consistent with their service.
Recommended:
No
What product did you purchase or try to purchase? Sex and the City Box Set, Alma
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