I was tired of paying 1000.00 dollars a month for my cell phone. so I contacted customer service and upped my minutes, & to up, or keep text messages to accommodate my usage, plus to make sure my 7pm night calls would still be free (this was given to me by customer service to make up for issues at the time). I also made sure to have the customer service department verify my program changes, and I always wrote down the employee Id#. But I was still burned every single time. After receiving my bill and noticing on several occasions that most of the changes were not made and that my bill was again $1000.00 I became angry. So I contacted Sprints customer service who was very rude. They stated that even though I had the customer services employee Id# for who I had talked to at the time of my program change, and even though the calls were recorded at the time of my program change, they could not deduct the overage that was supposed to be taken care of with my new plan. This was very frustrating!!!! This happened to me more times then I can stomach. From that time forward every time I had to contact customer service I had immediate anxiety. Now when ever I hear sprints name I want to scream. I paid so much money to sprint for there mistakes. Sprint took advantage of me! I feel they owe me money!

Recommended: No

Amount Paid (US$): 12000.00