HORRIBLE! STAY AWAY FROM THEM!!!!
Written: Sep 11 '08
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I was so excited to find the swingset I wanted at Mercantila (through the Kettler Store) and with the additional 10% off, it sweetened the deal. Let me tell you, with all the troubles that I have gone through, I would have rather paid that 10% extra to someone else!
It started out ok, I placed my order, although it took 3 times because the website wasn't working correctly.
A week later, I noticed they had already charged my credit card the same day I ordered the swing set and of course expected the swing set to have been shipped. It's been 3 weeks, and it hasn't been shipped. On top of that, it was supposed to be "No payment No Interest for 90 days with Bill Me Later" which they didn't do. I decided to contact them on 9/7/08 to find out where my order was, and they never responded. On 9/10 I attempted to call them and they don't have phone support for orders that have already been made!! Big red flag! I went online and canceled my order. Of course, they still haven't canceled it, haven't refunded my money or fixed my No interest so that I don't have to pay it off even though I never received it and cancelled it (I don't want to pay interest!!).
I have since filed a protest with my credit card and filed a complaint with the BBB. Unfortunately, I didn't do my research first...they were revoked by the BBB due to complaints. Don't waste your time with this company, go somewhere else!
Recommended:
No
What product did you purchase or try to purchase? Kettler Swing Set
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About the Author
Location: Arlington, TX
Reviews written: 56
Trusted by: 2 members
About Me: Proud mom of 2 children!
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