Rude service, takes forever to get stuff, no tracking info
Written: Sep 15 '08 (Updated Sep 15 '08)
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I bought an organic crib mattress from Baby Bungalow, and when I bought it the page said that the item would ship the next day. A few days later I hadn't received any tracking info, so I wrote to them to ask if the item had shipped. I had to write to them a few times and each time all they would tell me was they they would let me know when they got the tracking info from the manufacturer. Almost two weeks later, I still haven't received any information from them, only short, rude (and I mean RUDE!) emails telling me I have to wait two weeks before they'll track anything for me. I actually wrote to the manufacturer myself and found out that the item didn't ship until more than a week after I made my order. However, that was almost a week ago and Baby Bungalow STILL has not told me that it has shipped, nor have they forwarded the tracking information that the manufactuer said they now have! Be careful about believing that items ship quickly--they don't! They advertise same day shipping but the fine print says that you have to allow 10 business days (which equals two weeks!) before they'll "track" your order! And their customer service is HORRIBLY rude so don't think you'll get any help from them if you're worried about your stuff!
Recommended:
No
What product did you purchase or try to purchase? organic crib mattress
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Epinions.com ID:
mkymurray
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Reviews written: 1
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