Watch this space
Written: Oct 30 '01 (Updated Nov 08 '01)
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The Bottom Line
Shop early and often for the best deals, and keep an open mind about what you really need.
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| Full Review |
REI-Outlet.com is my first stop whenever we need (or want) outdoor gear or clothing. I've found some great bargains there, as well as been stymied more than once in my search for specific items.
REI Outlet is a genuine outlet--stocked with overstocks and remaindered items from the main REI stores (on-line and real-world). Because of that, you will find there. . . whatever happens to be in stock. But because this is REI, they will still stand behind their products, so you can always make returns, and you never get stuck with a lemon.
Using the site
In my opinion, the best way to use a store like this is to have a mental list of things you might like or need, maybe not this year, but next. . . then browse the site regularly looking for the 30-60%-off deals. For some items, you are nearly certain to find what you want the first time (I found a gore-tex jacket for my husband at a deep discount, and was able to select among several good candidates all in his rather average size). Other things may show up only occasionally or not at all. REI Outlet.com makes this easy with their "Bargain Sleuth" feature. You enter a list of the items you would like, and they will email you if they become available.
Getting around the site is easy. I find their layout logical and appreciate that if you ask to see, for example, women's waterproof/breathable jackets, you will see the entire collection, sorted by brand or price.
Customer Service
I have no complaints about either the site itself (getting around) nor REI customer service. They are prompt with their shipping, and charge reasonable rates. Returns are never a problem.
REI is a co-op, which means that although anyone can shop there, members get certain special deals--members-only sales, for example--and a dividend at the end of each year, based on what you spend there (usually 10%, or a bit less for credit-card purchases). Membership costs a one-time fee of $15.
A caveat
REI has built its reputation and customer base in part by providing not only quality goods, but especially a range of practical and affordable goods. In particular, they periodically run sales where you can get basic gear and clothing very cheaply. The catch is, that stuff is seldom up to the standards of the more expensive gear. Nothing hidden: you'll just notice the design isn't as good, the details are skimpy. Some of this gear ends up at REI Outlet.com after the big sales. Pay attention to the product descriptions, and be aware of just what you are getting.
I also have noticed that although they very nicely tell you if the item you are looking at is a closeout, overstock, or second, they do not indicate the nature of the flaws in seconds. Presumably all items are in a usable condition, and of course the guarantee holds, so you aren't risking too much, but I wish they'd say more.
On the whole, I find that REI, and the Outlet version, is a great source for outdoor gear and clothing. There are places with lower prices, but as a member of REI I get a 10% rebate, which does make them competitive. I appreciate that I know what I'm getting and have the REI guarantee behind the products.
Recommended:
Yes
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About the Author
Member: Rebecca Douglass
Location: San Francisco Area
Reviews written: 105
Trusted by: 52 members
About Me: Frugal bookworm mother of two enjoys hiking, cooking, photography, eating, running, travel, writing.
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