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Uverse blows cable out of the water (Reply to this comment)
by garyland7
If you're looking to save money go with the dish network. But if you're stuck with cable, try Uverse if it's available in your area. There's no cancellation fee if you don't like it. The difference in video quality versus cable is outstanding. My friends think the standard def. is high-def. It really is that much better. The DVR does cost extra. You will get more bang for your buck with a dish. I got the voip, tv and 3mb internet bundle for $90, but with dvr and upgraded channel pack it adds up to $135 per month. The voip has a ups in case of power loss so you can still use 911 on a land line. Most cable companies don't provide the battery backup for their voip.
Seriously, you won't believe the difference in video quality.
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Dec 06 '09
10:10 am PST
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Re: Re: * uverse quality (Reply to this comment)
by scmrak
Well, I can - and do - complain about the telephone support. Perhaps the front end of telephone support is, too, a function of location - I have on occasion been informed by the "comp-gen" support attendant that "this office is closed."
I'm glad for you that you have great service. I don't. If changing services were not such a royal pain in the hiney, AT&T's "residential gateway" would be sitting at the curb in front of my house waiting for their installer to come and take it back where it came from.
R
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Dec 18 '08
6:01 am PST
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Re: * uverse quality (Reply to this comment)
by wase4711
I'll keep this short and sweet..
The level of satisfaction you will see from Uverse is directly related to the quality of the installation, and the condition of the line from the pole to your house.
i had a great install, but the "drop", the line from the pole to my house was not up to par, so 2 days after the install they came and replaced that drop..The next day, a crew came and buried the line exactly how I asked them to.
My service is always perfect; i get about 17900 download speed on an 18 meg package, my tv signals are perfect 99% of the time, and my phone service is absolute silent, with no noise or problems on the line. And my remotes aren't controlled by some un-seen demons either!
As with any new technology, there are bound to be some bugs for some people....but, the vast majority of Uverse users love their service, and ATT has treated me wonderfully on the phone and in person, so I can;t complain about the customer service at all..
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Dec 18 '08
4:11 am PST
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Just recently (Reply to this comment)
by ifif1938
I had a knock on my door from a representive of AT&T, promoting this service. Since I already have AT&T phone and DSL I was a bit interested...But I had just had DirectV upgraded and have a great package with them for the next 6 months so I told the guy to come back then. I do remember it was more expensive then I am paying now but I don't know if it would be if I bundled everything. Thanks for the info, also it's interesting reading these comments.
Barbara
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Dec 15 '08
9:28 am PST
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Re: Re: * (Reply to this comment)
by henry_thoreau
Rex, the only reason I included an URL (at the very top of my below comment) was because I thought (at the time!) that it would make things convenient for any interested readers to find what my introductory words were referring to. In retrospect, I can now see how you might indeed construe that I put it there to "flog" ("sell") my own review; but that was not in my mind at the time. If it were now possible for me to revise (as opposed to entirely deleting) my below comment, I'd remove that initial URL.
As for the remainder of my below comment, it speaks for itself; I don't feel that its spirit is altogether unlike various enthusiastic members' "counterbalancing" (politely disagreeing) comments that have been posted on countless other members' reviews over the years. I myself have occasionally received a comparably "politely disagreeing" comment on this or that review, but it never caused me to reply, “I resent it." On the contrary, I figured that civil “discussion” between politely disagreeing members within an Epinions “comments” thread is part of what has long made this site interesting or enlightening for readers. If such “discussion” in comments threads (not to mention starkly differing reviews on a given product) were to disappear altogether, I’m not sure that would enhance this remarkable site’s long-term popularity or survival.
It's not in my nature to (intentionally) hurt anybody's feelings, and so, if that actually happened, "Sorry." I do wonder, however, if we could do worse at this point than to just "lighten up" and perhaps even laugh a bit--as opposed to taking certain things way too seriously. Oh well, "whatever."
Mike
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Dec 15 '08
6:49 am PST
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Re: * (Reply to this comment)
by scmrak
Mike:
1) I resent it that you find it necessary to flog your encyclopedic 15,000-word review by linking to it in my comment section. I gave your review a "Helpful" rating not because I disagreed with your opinion, or because it didn't have useful information; but because it's darned hard to actually find the useful information in a text that would take a normal person an hour to read.
2) I don't really care how wonderful you think AT&T's product is. This is an opinion based on my experience, and it's my right to express it.
3) You can spout technical mumbo-jumbo all you want, as is your right. I don't much care - what I care about is that the vendor delivers the product to me and provides service after the sale. By analogy, the Jaguar is, by many accounts, one of the most attractive vehicles on the planet - unfortunately, mechanically it's so undependable as to place it but one step above the Yugo.
4) If you didn't get the same results I did, that's your observation. You already expressed your opinion in glowing terms - now kindly allow me to express a dissenting opinion.
Alex:
Can't say for sure the majority of people have my experience. I can say that a co-worker also has the service and is quite impressed with the video capabilities - of course, unlike me he's interested in watching the golf channel: different strokes, as they say. He does, however, confirm that the installer left no documentation for him, either, and left the WPA key scrawled on a scrap of paper so he could set up the other computers in the house for wireless.
The bottom line, for me at least, is that AT&T U-verse - for all its hype and all its whiz-bang "technomarvelness" - is no different from Comcast when it comes to serving their customers.
R
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Dec 15 '08
5:06 am PST
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* (Reply to this comment)
by henry_thoreau
http://www.epinions.com/content_412665810564
Howdy, Rex. I've been subscribing to U-Verse service for one year. Before I get to the meat of this unusually lengthy comment, allow me the indulgence of mentioning that I was amused to notice that--one month ago--you rated my own (February 2008) review of U-Verse (see URL above) merely “Helpful.” Mind, the only reason that your rating stuck in my mind was because, of the whopping 125 Epinioners who rated that particular piece, you were the only one to rate it less than “VH.” Fair enough. I’ll give ya credit for being “unique.” (Ha ha!)
Anyway, for the sake of prospective U-verse subscribers (many of whom read Epinions but aren't yet members) who might find themselves vacillating or disheartened after reading Rex's review, I'm posting this comment chiefly to somewhat counterbalance the prevailingly restrained tone (or even negativity) of his piece. Let me proceed to respond to several points Rex made:
(1) My (many) experiences with U-Verse’s customer/technical support departments have been mostly extremely positive and satisfying. [Admittedly, you do patiently have to “wade through” (endure!) AT&T’s automated recording’s initial questions before you can get transferred to your desired department. But this generally doesn’t take very long.] In fact, by being polite and inquisitive with their customer-service reps, I’ve now and again been informed about this or that “special discount” offer for this or that “channel package.” Accordingly, I’m now receiving many more channels at much less than the usual cost. Thus I would strongly advise prospective U-Verse subscribers not only to take advantage of any and all up-front “special offers/discounts/inducements” but also subsequent “deals”--lasting up to six months at a time and generally easily renegotiable thereafter--that might periodically become available (every other month or few). Bottom line, I’m paying MUCH less for my current service than I used to (or than Rex mentioned paying in his review) yet I’m getting MANY more channels (and slightly faster Internet speed) than I did last February (when I posted my review). In fairness, the same is reportedly true (according to my nearby brother) with Comcast’s somewhat comparable TV service: it pays to remain alert to periodic “special offers” and/or (when possible) politely, tactfully "renegotiate" deals with such companies' customer-service reps!
(2) My U-Verse remotes don't mysteriously "reset" themselves. Presumably, then, "not every" customer will experience the same problem that Rex has.
(3) Rex wrote: "In keeping with AT&T's nickel-and-dime mentality, every additional television control box after the first costs extra." Huh? I get three set-top boxes (one of which incorporates a DVR) as the standard package deal. [It is true, admittedly, that if I wanted to receive more than three set-top boxes, I’d be billed extra.]
(4) Rex wrote: ”there's inordinate noise on the audio channel, with constant background noise that's annoying at low volume.” Huh? I haven’t noticed any such thing on any of my (three) TV-watching setups. Guess it’s yet another anomaly that Rex (unlike most U-Verse subscribers) experiences with his local U-Verse signal feed/installation.
(5) The unavailability of the sort of “technical” printed documentation that Rex discussed is not likely to concern the vast majority of “average” consumers. There’s more than enough printed—and still more online—documentation to satisfy the “average” consumer, who surely cares much more about the overall viewing experience (not to mention cost!). Although there’s indeed (so far) a relative dearth of printed documentation regarding, specifically, “wireless” operation, there’s actually quite a bit regarding not only the remote but also virtually everything else the average subscriber would want to know about. (AT&T automatically mailed me some nice, colorfully illustrated booklets that arrived shortly before the installer himself did). Moreover, you can just grab your U-Verse remote and press channel "411" and watch any of numerous on-screen videos wherein a pretty lady explains/demonstrates, step-by-step, how to operate any of various components/features. My guess is that many consumers will prefer watching and hearing such selectable videos rather than wading through their likewise available printed counterparts. As for printed “channel lists” (colorful, glossy, cardboard brochures), I myself never had the least bit of trouble obtaining those.
(6) In my opinion, not enough (if any) mention was made by Rex of U-Verse TV’s on-screen “channel-navigation” advantages over most competing (“cable”) service providers. Space doesn’t allow me here to describe the U-Verse on-screen interface, but interested parties can either read my review or do some online “research”--starting, perhaps, with the following preposterous “YouTube” video: youtube.com/watch?v=X3bwNz-mMig&NR=1
None of this is to say I disbelieve Rex's reported experiences with U-Verse gear, service, or customer support. I merely want to let prospective customers know that not every long-term U-Verse subscriber is "underwhelmed" by the service. Indeed, “one year later,” I'm lovin' it more than ever!
Mike
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Dec 14 '08
4:20 pm PST
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