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Happy Mothers
Overall service rating:  Store Rating: 4.5
Reviewed by 131 customers
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Review Summary About the Author

Very poor customer experience

Written: Dec 25 '08

Store Rating: 2.0
Full Review
Happy Mothers.com does a great job getting your order out the door to you, but beware that returns are going to be a huge hassle. 

I have spent 3+ weeks fighting with the company to return an item.  My frustrations lie in three main areas: 1) inability to actually speak with the returns department (a work from home person)  2) the company does a very poor job of following up with customers  3) rediculus policies.

While I could go on for a while about the company, I would like to leave the following examples:
 - When there was a problem with my return, no one at the company called me to let me know.  If I had not called and said "where's my refund" nothing would have happened.
 - Their return policy states that the total amount returned to the customer is less any original shipping expense.  I understand and agree with this policy except...my shipping was originally free (due to a promotion) but they still took it off my return becuase it was the cost that the company incurred.

Recommended:
No

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Epinions.com ID:
user2984
Reviews written: 1
Trusted by: 0 members

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