Great Service
Written: Jan 05 '09
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I am part way through the process and if it continues as promptly and as painlessly they will definately have provided great service. A few years back when the rates hit around 5% I decided to try a broker rather then going into branches of my favorite banks. However I had such a negative experience I will never go into a broker and will warn all others away from them. So you can imagine I was skeptical when I decided to try a upfront lender, online no less.
From the very start my rep Michael has been on top of everything. If I have called he calls me back within a half hour during business hours and if I emailed him a question it had an even shorter turn around time. There where a few questions that he did not know while I asked him when we where already talking on the phone that he did not know off hand, but while we chatted he would get the information from others at Ameritrade and have for me during that same conversation.
When I have faxed in paper work, it has been promptly processed and my online status checksheet is updated which is another aspect I have enjoyed about my experience. No longer do I need to call in and say did you get that, I can just load the webpage and tghere it is all reayd for me to see both what is done, but also what is left to do in the process.
If my experience is anything like what is standard for Amerisave in 2009, then I would highly recommend giving them a go while you show around other sites or banks. I think you will be plesently surprised. They give you several different loan rates with varied closing costs that allows you to better consider what fits your needs/restrictions more closely rather then having to depends on a person to know better what you need.
The single best part of the experience would have to be that between the time I said I wanted to lock in and when they recieved the lock in papaerwork from me, the rates dropped a quarter of a percentage point and they locked me in at the lower rate for the same closing costs. The other nice thing about there locks is thy do a float down on the rate, if the rate drops by a quarter of a percentage point or more after you lock, they will lower your lock in rate by one half the amount.
Recommended:
Yes
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Epinions.com ID:
tyrecies
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Reviews written: 1
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