Service has gone DOWNHILL!
Written: Nov 06 '01
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The Bottom Line
Netflix is an excellent idea that worked well initially - but recent changes have made their service awful. So, I'm canceling my membership until they improve their service.
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I've been a member of Netflix for 6 months now and when I first became a member I was absolutely ecstatic because they had such a wide variety of movies and since they are in the Bay Area - I used to get my movies the very next day that they mailed them!
But as time went on and their customer base grew - it seemed that their level of service slipped dramatically. So, I'm sad to report that I'm going to discontinue my Netflix service - here are a few important pros and cons:
PROS:
-Wide variety of movies; The selection is the best out of all of the online movie rental websites. They have very obscure foreign films to that hard to find indy flick.
-Affordable - at only $19.95/mo for 3 movies outstanding at any given time it’s a pretty good deal. Especially when you consider Blockbuster charges $4+ for a DVD rental - And that doesn't include the occasional late fee (which I'm notorious for) that you incur at Blockbuster
-Convenient - Very easy to mail my DVDs back and drop it off at any mailbox vs. rushing to my local video store trying to get there before they close! (we've all had that happen to us)
-Great website - the best of all of the online DVD rental websites. Its intuitive and easy to navigate.
CONS:
-Shipping times - Like I previous l said, when I first started with Netflix - the shipments were coming like clockwork because I live right in the Bay Area so they would arrive the very next day they were shipped. But, now they "wait" for a couple days and then ship out your next selection. When I complained about the delays - The first customer service rep claimed they were waiting to make sure they could send the best selection. But, another rep told me the truth and said they instituted the new policy to limit the number of rentals - so, basically the unlimited rental slogan is a farce! Besides, why would they ever have to wait to send you the best selection when every user has to set up a queue to indicate their order of preference - so, when a movie is not available they will just ship the next one down on the list that is available!
-Another peeve was the fact that the movies never seem to be available! So, I ended up having to watch old or lesser-known films because the new releases were NEVER available! And I would have to go to Blockbuster if I ever wanted to rent a new release! Netflix definitely has to purchase more copies of each new release.
-Sometimes the DVDs are damaged! This says a lot about their quality control because often times you will get a movie that just doesn't play or even worse - it doesn't play when you are 3/4 into the movie! And you send it back to get a replacement copy and they say it’s unavailable (After you just waited a few days just to get a movie)!!!!
In summary - I am very unhappy now with Netflix because of their poor service. Perhaps, it is just compounded by the fact that I remember when Netflix was VERY good. Hopefully, they implement changes to get their service back on the right track.
Recommended:
No
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About the Author
Reviews written: 9
Trusted by: 0 members
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