Horrible Customer Service
Written: Jan 21, 2009 (Updated Jan 23, 2009)
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01-22-09 UPDATE - I finally heard from Travelocity via email. They did credit back most of the package to my credit card. I still have to pay the change fee to the airline which is no surprise. However, the flight I wanted to take went from being $300 to $600 in the week I spent trying to get an answer from Travelocity. I'm no fan of the airline industry, but after my customer service experience with Travelocity, (see below) I will book directly through them from now on. I will never use Travelocity again.
Horrible customer service.I made a reservation and had to cancel because I became ill. Doctor told me I could not fly. Called Travelocity. They said sorry we don't allow changes or refund on tickets like the one you purchased. Of the $860 I was charged for the trip, I got back $76 from Travelocity and a credit for the flight. With the $175 change fee, the flight value is $125. So I lost all but $200. When I explained my situation to Travelocity they said I could send my medical note from my doctor and they would try and assist me. Now I know it is my fault for booking a "non-refundable" non changeable ticket, but my gripe is because of their absolutely deplorable customer service. I sent my doctors note on December 11, 2008. I called at least 5 times and emailed twice. On January 20, 2009 I was on the phone for the 5th time. I was placed on hold off and on for 45 minutes. They transferred me to the re-issue desk who couldn't do anything and could not transfer me back to "Customer Relations." I had to hang up and call back. Next call was about 5 minutes and the person asked if he could place me on hold and during the call we got disconnected. See above for update.
Recommended:
No
What product did you purchase or try to purchase? Travelocity
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