EYE-CANDY
Written: Nov 07 '01 (Updated Nov 14 '01)
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The Bottom Line
A beautiful website worth checking out. Interesting products but can be expensive.
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This LVMH owned e-commerce website packs in some of fashion's biggest names: Louis Vuitton, Donna Karan / DKNY, Bvlgari, Ferragamo, La Perla...etc. The site is also the only place online that you can buy Louis Vuitton products. eLuxury.com is a beautifully designed site, with cutting edge fashion and accessories and it features gorgeous and ultra-chic models.
PRODUCT PRESENTATION
The products are laid out nicely on the screen. If there are multiple color choices, you can click on the color swatches to see what the item looks like in different colors. I like this feature a lot as there are times when I think a red bag looks great in concept but actually doesn't look so hot in reality. eLuxury.com also features some of its products in a 3D presentation mode. If you have the required plug-in (or download it), you can see the item rotate infront of your eyes. I like this feature because it's neat, but I didn't find it particularly useful in helping me decide whether I want the item or not.
NAVIGATION
The site is broken down into 5 broad categories: Women, Men, Gourmet, Beauty, and Home. From there on, the section is further broken down into more detailed categories: Women / Sweaters, for example. If you can't find what you're looking for, you can always type a few keywords into the search window; a word of caution: type in general terms like sweater or pants; not specifics like aviation pants or something like that. A search feature is good , but I have not found this feature to be very useful mainly because the selections are quite limited on eLuxury. Searching by brands is a much better option...if that's what you're looking for.
PRODUCT SELECTION
Although eLuxury.com has many designer brands, I find that its selections lack depth. I believe that this is mainly due to eLuxury.com wanting to only feature the latest and trendiest styles. I have been looking for a Louis Vuitton wallet to match my pocketbook, and so far I have not been able to find anything remotely interesting to me. I am going to have to go to the boutique to check out the whole collection. I find that their lack of selection is their biggest problem. It's nice to be able to see the whole line of wallets, not just 2 or 3 in each types of leather.
PRODUCT QUALITY and PRICING
I purchased a pair of pillows from eLuxury.com and though the color was a little bit off (possibly due to the color settings on my monitor), that was not a big problem. The pillows, however, smelled really bad so I had to return them. If I had shopped in a real world store, I never would have picked up those pillows because they smelled like B.O. In another occasion, I bought a pair of the Louis Vuitton haircubes. They came nicely wrapped and are of the same high quality product that LV produces.
Most of the items on eLuxury.com are priced the same as those in the brick and mortar stores but occasionally, you can find things cheaper in the stores...especially when there is a sale. For example, I found an identical DKNY sweater in Bloomingdales on sale for 25% less.
SHIPPING and HANDLING
There are several options, but shipping isn't cheap. I have been able to find promotional coupons that waived the shipping charge if I buy at least $150.00. The package arrived on time and if you need to return anything, there is a prepaid label that you can use. Just pack the stuff back into the box, affix the label and send it to the postoffice...you need to call the return department to get a return authorization. You can't view shipment information online, which means you need to call customer service to get that detail.
Overall, I find eLuxury.com to be a great place to "window shop" online. It carries an interesting selection of products, but often times they are either too weird or expensive for me.
Recommended:
Yes
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About the Author
Member: Noel C.
Location: New York, NY, USA
Reviews written: 13
Trusted by: 0 members
About Me: Maltese, male, 4 years old. I'm the neighborhood terror.
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