Incredibly DISHONEST Company with the WORST Customer Service I have ever experienced x 10
Written: Jan 29 '09
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I dont even know how to explain the absolute nightmare I have gone through over the past three months. I have been a Verizon Fios customer since early 2006. Back in October 2008, I was disconnected out of the blue with no warning or notification. When I contacted Verizon the morning I woke up with no internet, they proceeded to state they would correct my situation and get my internet back on within 2 hours. Needless to say, I was on the phone with them every 2 hours the rest of the day as they lied, lied, and lied again about what was going to be taken care of and when it would be back on. I work from home, so this was no small issue for me. To finish the very beginning of this nightmare, my Internet service was turned on the next day. At this point I had spent at least 3-4 hours of the previous day on hold and listening to the stories. All they had to do was turn the switch back on and my internet would have worked again.
Now for the rest and the worst. 1 month later, my bill has now gone up an additional $12 a month. I call them and they say, you were disconnected and when they reconnected, it was billed at the new rate, not my rate that I was being billed since I was a veteran customer. Ok, no big deal. Just correct it and we move on. Nope, you got it. They basically got arrogant and pretty much flipped me the bird and said, we have no way of changing the billing rate. Your stuck on the new rate. WHAT??? Did I hear that right? You make a mistake and disconnect me, put me through hell for 24 hours, then raise my rates claiming you can't adjust my billing rate back to what its suppose to be? UNBELIEVABLE!! I seriously about passed out in disbelief of how horrific their customer service was treating me. They basically did everything but say F. U.
Not even the end of it. After hanging up after making no progress, and in disbelief, I proceeded to investigate moving off of Fios. Folks, this is a good internet service, but I could not stomach giving money to this company anymore after this. I took about a month to find another service and get it setup. Then I called Verizon to let them know I was discontinuing my service and needed to get a final bill and turn in my equipment. It wasn't over... I was told I had an ETF. "Early Termination Fee". WHAT?? I never had a contract, even when I came on board in 2006. They were a new service and was offering no strings, come try us. I said that it must be a mistake, go look at my account from October. Your company made a mistake and disconnected me, then put me through hell to turn it back on. She stood by her "ETF" She said she has no control to remove it. Of course I spoke to supervisors and more supervisors. They all agreed with me, but wouldn't or "couldn't" do anything about it.
Now, this is so horrible, I dont even think people can believe it. I dont think I would believe it if it didnt actually happen to me. This is not even all the details. I could elaborate on how I have been put on hold for hours (yes plural) at a time because the supervisor was unwilling to help. She would just put me on hold and hope I would go away. I was put on hold while in the middle of a sentence, only have have the representative come back 2-3 min later and ask if I was done. I could go on.
I have gone to my bank where they charged my credit card. I am reversing the charges because I did NOT authorize the extra payments. I expect to get put in collections because there is no chance in the world I will pay their ETF. I expect when collections first contacts me, I will be formally documenting that I am not responsible and would like proof. They do not have it because I never was told, agreed, signed, or even had an idea they were doing this to me until after it was done.
I know this sounds unbelievable. I pinch myself wondering has this really happened?
Their Service is good, but I cannot support a company with this little ethics and integrity. NEVER AGAIN VERIZON.
Recommended:
No
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