No realtime inventory, no stock, and poor practices.
Written: Feb 06 '09
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I have made about 12orders since 2005 with this company. Prior to 2007 I never had any complaints.
Begining in 2007 I was on a hunt for a hot video card that was released. I made the purchase at ewiz as they showed stock, at the price was above MSRP, but was a fair price compared to the market. A few days later I received an email that the item was out of stock, my order would be cancelled, as they don't backorder items and no ETA is given. Didn't think much of it as this happens, but still on my search 2 days later after the cancellation I saw the same item appear back on ewiz for a higher price. Thought it was odd that they had no ETA but somehow had stock 2 days later. Obviously as a consumer this made me question since it returned at a higher price, but at this time I wrote it off.
After that time frame they started having a pattern of price mistakes on several hot items which started getting posted on multiple forums. Price mistakes do occur with etailers but what was different with Ewiz/Superbiz/Newbiz was they don't stock any item and they don't have a real time inventory (no notification off that on the website). What complicates this further is on many of these occasions they left the item up >24 hours, and explained later that they didn't "have access to the building to change the price".
Second time it was an employee error. 2 other times it was a fault with pricegrabber/pricewatch. While all the while no safe gaurds were implemented to prevent this from reoccurring. This took pace between 2007 and late 2008.
It was so frequent that I only attempted 2 of these many deals and vented my frustration, as a customer, on reselleratings. It was a fair review, I did not list a score on items I did not have (ie returns) and gave them a good score for price. However, I was upset of the repeat occurences and the lack of motivation on preventing this in the future.
Long story short they had a decent price on a cpu 6 months since my last order that was cancelled, $4 dollars cheaper than a competitor. Figured I would give them another chance. Instead I was greeted with an email that my order was cancelled due to my "order history" and they have the right to refuse service. What was odd was that I never had any returns, always paid for my merchandise, and the only orders cancelled were due to the price mistakes they had or item cancelled because it was back order.
Not a big blow to a consumer as I have better places to shop, but due yourself a favor and take a look at reseller ratings. If you actually need customer support, there seams to be a trend.
I have only had 2 really bad experiences with etailers which I wrote a review for. Monarch Computer, which later went out of business and were caught delaying refunds to float cash, and ewiz.
I don't like to see any business go under but once the shift turns to blaiming the consumer for the companies poor practices, that boat is sailing in the wrong direction.
Goodluck ewiz.
Recommended:
No
What product did you purchase or try to purchase? E5200
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