Professional 24/7 Service
Written: Feb 08 '09
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I liked that Amerisave has a 24/7 service and that you can apply online and get rates right there on the computer. I was able to apply, get a quote, lock in my rate on a weekend late at night, which saved me that hassle of doing the same thing during a workday. Probably this feature was the single biggest feature that won them my business. The follow up was decent service too, otherwise I would have cancelled my rate lock, but I did not need to do that. Their loan status updates are good and lets you know the loan status. My loan officer stayed in touch with me through the process and we exchanged emails quite often. She guided me through the mortgage process and provided me constant assurance that the process was going well. Since I am a first time home buyer and I had no idea about the process, I certainly appreciated that a lot. We had the appraisal done within 2 days. Their guaranteed closing costs program is a positive feature in their favour. Based on what I've seen so far, I would certainly recommend that you give them a try. In today's market, there is a lot a refinancing business going on and mortgage companies are extremely busy, and one needs to keep that in mind when judging quality of service. Amerisave provided pretty decent and reasonably responsive service to me.
Recommended:
Yes
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