Not in stock as promised. Charged card before shipping. Actual lead time 5 months.
Written: Feb 24 '09
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Very disappointed is not even strong enough to describe how we feel about our dealings with Baby Bungalow. We ordered a small piano for our daughter as her primary Christmas present. Their website said “IN STOCK!”, so we bought from them. Several days later, we got a message saying the shipment had been delayed “due to being held up in customs”; strange if this item was in stock.
It is now 2/24/09. We have gotten every excuse in the book, and now shipment has been delayed until “4/20/09”. Not once have they even offered any compensation for the delay…
I suggested that they change the “IN STOCK!” notice on their website, but they responded with “if you look right above the order button it states 4/20 as the ship date.”
To make matters worse, they charged my credit card last year. I’ve tried to cancel my order, but they’re saying that my payment information has been purged from their records, and I need to give them my card number again so that they can credit my account. I actually have to trust them with my card information again after being lied to from the very beginning!
We will not shop with them again.
Recommended:
No
What product did you purchase or try to purchase? Schoenhut 18-Key Mini Grand Piano
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grossjohann
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