Caution with Orbitz & National Car Rental
Written: Sep 28 '02
The Bottom Line
Stay away from Orbitz Rental Car Reservations using National Car Rental until they can be 100% truthful with their customers.
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You be the judge! Is Orbitz being truthful (or not!!!???)
Here is the information we received from booking through Orbitz:
Car Rental Company: National Car Rental
Confirmation Number:
Car Type: Compact Car
Pick Up date: Saturday, Nov 10, 2:00 PM EST
Return Date: Tuesday, Nov 13, 1:00 PM EST
Pick Up Location: Cincinnati Northern Kentucky Base Rate: $18.99 daily plus taxes and fees
Extra Charges Extra Hour: $24.50
Extra Day: $48.99
Note: State and local taxes and fees are not included. Weekend daily rate often applies to Friday, Saturday, Sunday, Monday. Additional days beyond this period will be charged at the extra day rate. The minimum and maximum age requirements for drivers vary, depending on the car rental regulations. Please contact the rental company for age restrictions.
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OK, here is the reason I am really upset with both Orbitz and National Car Rental.
National Car Rental wants to charge us $18.99 for Saturday through Monday, and then $48.99 for on Tuesday for returning it Tuesday by 1PM. They say the Orbitz quote is actually a weekend rate. Orbitz quotes a price of $18.99, and in the added paragraph gives some generic small print about Weekend Rate, however the weekday rate (Tuesday) is never shown in the calculations shown to the customer. The manager of the Cincinnati location isn't due back for 24 hours, and the National toll free number says nothing can be done until the contract is closed. Orbitz says our problem is with National, not Orbitz.
Not "Good Buy Orbitz, but "Goodbye Orbitz!"
Recommended:
No
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