The worst online experience yet..BUT read this, it might be helpful!
Written: Feb 26 '09 (Updated Mar 06 '09)
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
|
|
| On-Time Delivery: |
|
|
|
| Full Review |
Like many of you I'm VERY disappointed with my experience with HomeAnnex, BUT MAYBE I CAN OFFER SOME GLIMMER OF HOPE...KEEP READING!
Learn from all of us that didn't check out epinions first! STAY AWAY FROM HOMEANNEX.COM as well as their sister sites:
BlancoInStock
DanzeInStock
Decorative Hardware Direct
FaucetNation
FaucetTrader
HansgroheInStock
I purchased a lamp via PayPal. After a few weeks of waiting I finally emailed, twice, for an update. No reply so I started to call.
I called 5 times. Each call required 20+ minutes of hold music and advertisements that make you grit your teeth. Three of these times I was told that they would refund my money within 72 hours. They did not.
Finally I called again. I don't know if they just recognized that I wasn't going to stop calling, but the agent almost immediately put me through to "Accounting".
HERE IS WHERE I MIGHT BE ABLE TO HELP:
I spoke to Mark in Accounting at extension 214. He told me that he thought he would be able to provide me with a refund in the next 1-3 days. Well, I FINALLY GOT IT!
So, for those getting burned, forget their "customer service" department. Call Mark in Accounting at extension 214!!!
Recommended:
No
What product did you purchase or try to purchase? Table lamp
|
|
|
|
About the Author
Reviews written: 6
Trusted by: 0 members
|
View Information
