Pros:GECustomerService has sunk to low a level. The only pro is Lowes customer Service
Cons:We are VERY unhappy with GE customer service. Mr Immelt, can you hear me?
The Bottom Line: Seems GE will not stand behind their products. I Like Buying American, but it seems American made no longer means quality.
We purchased this washer last summer and had it delivered in October of 2008. Initially the washer worked wonderfully, and we were very proud and happy with our purchase. 3 Months later the machine is banging and framming and walking around our laundry room like it is loaded up on Peruvian marching powder. Called GE and had their appliance company repair man come (from Valdosta Georgia). He suggested that the floor the washer was sitting on was not adequate to handle the load, and this was the problem. He also told us that using a liquid fabric softener was not a good idea, that it would cause mildew problems with the washer, and that we should only use fabric sheets, in the dryer. The floor it is sitting on is new construction 2x8 floor joist, on 16" centers, atop that is 3/4" USB, and atop that is 3/4" tongue N grove heart pine flooring nailed to the sub floor. The floor is solid as a rock. We called Lowes back with our concerns and they scheduled another local appliance repair company to come and take a look. After taking the machine apart and attempting to diagnose the problem, the repairman got on the phone with GE tech support, and the answer was that Lowes had sold us a washer that was too large a capacity for our needs. Lowes seems to think that we may have a defective washer, maybe something wrong with the load size sensor, and has agreed to replace it with the same model since we really liked this one when it worked brand new. This is with the understanding that if the problem persists we will be given the option of returning the washer and dryer, for full credit and use that credit toward the purchase of a new set. So basically Lowes has saved the day on this one. We prefer to buy American, as all of our appliances are GE. I just hope we are not disappointed.
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