Pella Windows and Doors

ratings (59 Epinions reviews)
Epinions Product Rating: Disappointing
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Amazing Customer Service

Mar 21, 2009 (Updated Mar 21, 2009)
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Pros:Great Customer Service on replacement parts

Cons:NONE...I'm happy as can be!!!  Still shaking my head in disbelief!

I broke the glass in the lower sash on a Pella double hung window by moving furniture.  A very heavy lamp tipped over, shattered the glass and punctured the screen.  Completely my fault.  My first thought, was oh ****, I wonder what this is going to cost.
I called Pella to order a replacement and gave them the serial number on the window label.  A short time later, a nice lady got back the phone and she had placed the order, the sash and screen will be there in about 2 weeks.  No Charge.
Blew my socks off as I was ready to give out my credit card number to pay for it.  

Recommend this product? Yes

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