I broke the glass in the lower sash on a Pella double hung window by moving furniture. A very heavy lamp tipped over, shattered the glass and punctured the screen. Completely my fault. My first thought, was oh ****, I wonder what this is going to cost.
Recommend this product?
I called Pella to order a replacement and gave them the serial number on the window label. A short time later, a nice lady got back the phone and she had placed the order, the sash and screen will be there in about 2 weeks. No Charge.
Blew my socks off as I was ready to give out my credit card number to pay for it.