Vanns gave me ultimate customer satisfaction.
Written: Mar 27 '09 (Updated Mar 28 '09)
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Internet shopping is not new to me. I have made a number of purchases from a host of internet vendors including private parties, major department stores, and the large marketing websites. I have got to say that this has been my best internet shopping experience ever. As a careful consumer making his first plasma HDTV purchase, I spent a lot of time on line educating myself. After extensively reviewing the 2008 and 2009 LCD and Plasma models, I conducted product research through magazines, marketing sites, and electronics technical websites. It was important to me to buy a set made by one of the top three manufacturers, and from a top-notch reputable electornics dealer. This ultimately led to me to purchase a Panasonic TC-P42X1 from Vanns.
After following the advertised market prices for several weeks at over a dozen shopping sites as well as the brick-and-morter stores, I had a very good idea of the current market prices available, and had developed a list of questions.
From the Vanns website, I was able to initiate a live chat over the internet with a sales representative. John in sales politely and competently answer all my questions. To conclude the deal, we then talked on the telephone and I placed my order for the Panasonic Plasma HDTV (TC-P42X1). Vanns provided me with an "informal" price match of the best internet price I had found from an authorized Panasonic dealer. I placed my order around noon on Monday and received a confirmation e-mail a few hours later. The next morning (Tuesday), I received a series of e-mails: the first one advised that the order had been approved; shortly thereafter another e-mail advising the order had gone to shipping.; then I was advised of the shipper; and finally I was notified that the order had been shipped out. It was a busy Tuesday. The TV was delivered to my home in California around noon on Thursday.
That's right. I placed the order on Monday and the big screen TV was delivered to my home on Thursday. Now that is a sales and delivery performance I never expected.
My next purchase will be a Blu-Ray DVD player, and it will be from Vanns.
Recommended:
Yes
What product did you purchase or try to purchase? Panasonic Plasma HDTV TC-P42X1
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