- User Rating: Disappointing
Quality of customer support:
Cons:Inadequate customer service, support, and features
The Bottom Line: Host Pro is laughable, unless your website is an ecommerce sight and their ignorant negligence costs you dollars.
If you're looking for a web hosting company and you've noticed Host Pro ads on every bench and bus, you've witnessed Host Pro's only lifeline -- if it weren't for the advertising they wouldn't make a dime.
If you've already signed up, good luck getting support. Get ready to wait on hold for hours. When you finally get a representative you'll spend more time explaining computer concepts to them than getting help. I spent more time on the phone (because my accounts weren't set up correctly in the first place) telling the representatives how to fix elementary issues than getting help.
Outages and downtime are always common. If you're looking to publish a website with no CGIs and you don't mind that it is unreachable half the time, Host Pro is your company. Otherwise, keep looking.
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Platform used: Linux
Hosted on Secure Server: Yes
Main focus of Web site: Sales/E-commerce