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Quicken Loans

Quicken Loans
Overall Rating: Product Rating: 4.0

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Refinancing

Written: Apr 05 '09 (Updated Apr 05 '09)

Product Rating: Product Rating: 5.0
Customer Service:  
Web Site Experience:  
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Pros: Constant communication from Quicken team who would reroute my emails if sent to wrong party.

Cons: Lost track of who called and why. Never sure who to email and such.
sevico78's Full Review: Quicken Loans
Overall the experience I had with Quicken was good. I had searched the internet looking for the lowest rate and found Quicken. I filled out the online questionaire. Originally I was called by a Quicken loan officer who was (IMHO) not very aware of the customers level of understanding. I am reasonably well versed in financing and understand various scenarios. This first individual (not Guy) just tried telling me what I needed to finance and I did not like that. In the end (after a quick call he hung and I said fine). Later Guy called. I shared what I wanted to do, we talked through it and ultimately closed the loan.

Recommended:
Yes

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sevico78
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