A battle with PCRush
Written: Sep 28 '02
The Bottom Line
They are probably OK if all goes well. If they make a mistake or you do, then it's all over.
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I shopped for a digital camera through a portal. I wound up purchasing the wrong camera, and a bad link on the portal side contributed to the error. Though I could prove the link misrepresented the product and though the first seven letters of the model number was the same as my requested camera, PCRush would not let me return the merchandise though the camera was not used. My proposed conditions were that I pay return postage and get a store credit for an exchange. No dice. The call to customer support was long distance, and they took my information but offered no assistance. The rep even asked me in an e-mail message to call back to reject my claim for a return. I will never use PCRush again.
Recommended:
No
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About the Author
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