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BabyAge Online Store

BabyAge Online Store
Overall store rating:  Store Rating: 4.0
Reviewed by 2119 customers
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Review Summary About the Author

Inflexible return policy

Written: Apr 15 '09

Store Rating: 1.0

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I received a gift from my Amazon baby registry from BabyAge.  I later learned that the product contained some potential toxins.  Even though it was past the 30 day window for returns, I contacted BabyAge's customer service and asked them to make an exception, given that my product was unopened.  They refused to do so.  When I asked to speak to a manager, it took over a month for them to get back to me and when they did, they again refused my request without even allowing me to speak to a manager.  Many stores who will make reasonable exceptions to their return policies, particularly when it comes to baby products that are often purchased months in advance off of gift registries.  At a minimum, they should have let me plead my case to a supervisor.  My advice -- go elsewhere.

Recommended:
No

What product did you purchase or try to purchase? Rainforest Healthy Care High Chair
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Epinions.com ID:
mbj212
Reviews written: 2
Trusted by: 0 members

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