The worst company I have dealt with
Written: Apr 28 '09 (Updated Apr 28 '09)
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Pros: Waltham Cross store staff OK
Cons: I even find your"Review Writing Standards" arrogant.
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| vineman's Full Review: General Reviews of T-Mobile Customer Service |
I purchased a web stick a year ago on a two year contract. Three weeks ago it stopped working. I phoned T-Mobile customer services (in Manila, I've since found out) and after fifty minutes I was told that they would send me an envelope to return the stick to be repaired.
I waited a week, and took the stick to my local T-Mobile shop, who sent it off. The envelope arrived three days later. Today I received a text from the shop to say the stick had been returned. I went to the shop to be told that the stick had not been repaired as it had sustained damage, presumably I pay the remaining 12 monthly payments for no service.
I had foolishly bought a T-Mobile pay as you go stick to tide me over, it took 40 minutes on the phone to Manila to get the adult content bar removed, and I am still unable to top-up on line.
Recommended:
No
Amount Paid (US$): 100
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Epinions.com ID:
vineman
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Reviews written: 1
Trusted by: 0 members
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