Deceptive, misleading and very disappointing. One of my worst customer service experiences. Avoid Hotwire.
Written: Apr 29 '09
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A truly horrible experience. First time Hotwire user- I will never, ever use it again, and want to make sure I share my experience with any other potential customers. I booked a rental car through Hotwire for "Houston". There was never any mention in a pop-up or a warning that there are apparently two airports in Houston, approximately 45 minutes away from each other. My flight was booked into one airport, and when I got my confirmation, I realized that the "Houston" option Hotwire gave me was in the wrong airport. I contacted Hotwire three days before the scheduled pick-up to switch to the correct airport and after three transfers and two disconnects (one from a supervisor in India) I was told that it was my responsibility and that they could not help me. National was equally unhelpful because it was a "Hotwire" reservation. I am disputing the charge on my credit card. A miserable experience.
Recommended:
No
What product did you purchase or try to purchase? rental car
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Epinions.com ID:
graciew
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Reviews written: 1
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