Zipcar

Zipcar

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desmarc
Epinions.com ID: desmarc
Reviews written: 2
Trusted by: 1 member

An utter rip-off.

Written: Jun 01 '09 (Updated Jun 01 '09)
Pros:Fun website, cute ads.
Cons:Expensive. Dirty cars - if not unsafe. Poor customer relations and unfair pricing policies.

An utter rip-off. Terrible customer service - they left me stranded 50 miles from home, with no solution to my problem! And it's actually more expensive than using Amazon or Budget - and those companies don't require monthly membership pre-payments, and non-flexible rental times!!

Car often not available when you need it. Cars dirty. Cars have dashboard warning lights showing for weeks and weeks - are they safe when the lights say they are not (the company says yes)? Terrible customer service. You have absolutely no flexibility - they charge you monthly whether you use the car or not. I was never late, but here's the policy: they charge you from the moment you are SCHEDULED to take the car (not when you actually DO take the car) to the moment you are SCHEDULED to return the car, regardless of when you DO return the car UNLESS you are late, for which you will be charged for time PLUS a penalty of $50 or more. Penalty for coming in with less than 1/4 tank gas? $25. And so on....

Recommended: No

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