Buyers Beware!
Written: Jun 01 '09
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
|
|
| On-Time Delivery: |
|
|
|
| Full Review |
I purchased a GHD flat iron ($250) only to find out it was counterfiet. I bought the MK4 which is dual voltage. It is advertised as dual voltage and the manual states it is dual voltage. I live overseas so this is why I bought this particular iron, as I travel alot. I went to Poland recently, plugged in my iron with an adapter and it fried. I contacted GHD directly and they told me that Folica is no longer on their list of reputable distributors due to counterfiets. I thought I had done thorough research before purchasing my iron. This is an expensive mistake and I want to warn others. The GHD customer service rep was very nice and told me that they had to remove Folica from their list of distributors because of numerous counterfiets being sold. I then contacted Folica customer service and the rep tried to blame me for improper use when it was mechanical error. She told me that the irons they sell are not intended for international use. However, this particular iron IS intended for international use. It is in the description on their website and in the GHD manual. She told me that they buy all their products directly from GHD. This is not true, as GHD told me that many of the faulty irons they sell are coming from China. I am reporting them to BBB. Folica is willing to give me a refund, but only for the cost of the iron $239, not the S&H, and they expect me to pay to ship it back to them at my cost. The customer service rep was very unprofessional and condescending. Please contact GHD directly before purchasing any GHD products online to be sure you are buying from a reputable distributor.
Recommended:
No
What product did you purchase or try to purchase? GHD MK4 Hair Straightner Value Pack
|
|
|
|
Epinions.com ID:
tamsam07
|
|
Reviews written: 1
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.