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Re: Re: Re: Re: Re: Scott, something you (probably) don't know. (Reply to this comment)
by scottcolson
P.S. staticlag
You are certainly quite verbose for someone who has only written one short epinion so far. Do you maybe work for Best Buy and that's why you didn't like my epinion?
Also I think you mean "colleagues" in the medical profession, not "colleges."
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Mar 31 '04
5:50 am PST
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Re: Re: Re: Re: Re: Scott, something you (probably) don't know. (Reply to this comment)
by scottcolson
Thanks for the comment. I actually haven't reviewed this epinion for some time. You'll see that one of my biggest complaints was the pressure placed on us to buy the service plan. This would have been waste of money because I've been using the camera for 2 1/2 years without a problem
I stand by what I wrote.
And as far as wasting my time. My time is for me to do what I would like (and that was before I had kids and had time to do things like this).
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Mar 30 '04
4:31 am PST
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Re: Re: Re: Re: Scott, something you (probably) don't know. (Reply to this comment)
by staticlag
Yeah Scott, you certainly showed them by getting the item you wanted and then wasting more of your time by returning it. Bravo.
Thats certainly what I hate about my colleges in the medical profession, some of them certainly can memorize facts in books, but they have no common sense.
P.S. - Did you really think if you were just standing there people would just beg to assist you? Thats not the way the world works my friend, what ever happened to speaking up?
Besides, if you had "really" done your homework, then you would have known of the 5 other major camera stores that would have given you a whole hell of a better deal on a camera than Best Buy.
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Mar 29 '04
8:19 am PST
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Re: Re: Re: Scott, something you (probably) don't know. (Reply to this comment)
by scottcolson
michelw,
You obviously have a lot to say for someone who has never written an epinion on this site. I stand by what I wrote. I don't know if you work for Best Buy, or if you have a thing against doctors, or you simply disagree, however, I read your comments (all were posted in spite of your difficulties).
I have gone back to Best Buy, so I am an actual customer, but I have not returned for any big ticket items, nor do I expect to.
I do not appreciate you making comments on my skills as a physician, since as far as I know, you have never seen me as a patient, nor have you worked with me. In fact, from what I can tell from your comments, you write about my concerns about costs of medications, solely on the basis of reading my epinion on prescription drug commercials. I think anyone in any society on this planet should be concerned about the increasing costs of medicines, but obviously you disagree. Maybe you haven't had to fill multiple prescriptions on a fixed income, like many of my patients.
Scott
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Mar 20 '02
6:46 am PST
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Re: Re: Scott, something you (probably) don't know. (Reply to this comment)
by michelw
okay well this is getting frustrating, I will try to reply to this for the final time.
From your account I garnered the following. You went to the store you got the product you wanted you paid what you expected to, and then having left the store, with the product that you wanted (some camera) you actually went back and returned it, to prove what point? and more then you expected to get some big response to this big travesty, when you clearly are not even a customer of the store (one who actually buys something).
oh by the way not everyone on the planet just cares about cost when it comes to "medical treatment and medicines" as would seem to be what you think based on a cursory reading of your other pieces. yawn
You seem to be confusing an electronics store with a restaurant where one actually can and should expect good service. The person you really need to fault is the customer who does not speak up and say, "look I heard you the first two times I am not interested if you ask me again i I am going to scream" and then of course when pinhead offers again, which he might actually not do, you say "AAAAARRRRGGGH" or do they not teach that at Medical School?. Also, does it occur to you, that regardless of how many times they tried to sell you, the one who ended up wasting EVERYONE'S time was you, as you ended up returning the product, for no seemingly good reason (i.e. broken, wrong color, clashes with car interior, etc.)
yawn. Oh no I hope I don't get any speeding tickets!
"Si. Tu veux devenir un grand capitaine, gardes ton sang froid" Albator.
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Mar 16 '02
10:51 pm PST
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Bets Buy Brandishes Sword Cuts off Sap's Head (Reply to this comment)
by michelw
What I said was..
My initial reply seems not to have gotten posted.
Considering that you are an alledged grown, and a doctor no less. (wuhooo!)one might think that you would no better.
You left the store, you had the product that you wanted for the price that you wanted to pay, and then you went back, after spending not just your time but the time of the people in the store, and you returned it. And then you got upset when you didn't get an aplogy, when clearly you aren't even a legitimate customer, just some guy looking to have his bruised ego stroked a little, who goes around aggravating other people who are trying to do their jobs. Maybe if you had spoken up and said"look if you try to sell me that crap for a third or even a fourth time I am going to scream" and then when the guy who clearly was having a good time with you or was just plain dumb did bring it up again. you just say " AAARRGHHH!" But I guess that you are too well mannered for that. How lucky for the world.
Oh and by the way not everyone is worried most about cost when it comes to medicine. A lot of us "Non-Doctors" -gracious-0 ar ehappy just not to end up with a numbskull like you seem to be.
again...and now for me too, as I am getting a little mad at the Epinion failure to post my first reply.
"si tu veux devenir un grand capitaine gardes ton sang froid" Albator
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Mar 16 '02
10:13 pm PST
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Bets Buy Brandishes Sword Cuts off Sap's Head (Reply to this comment)
by michelw
What I said was..
My initial reply seems not to have gotten posted.
Considering that you are an alledged grown, and a doctor no less. (wuhooo!)one might think that you would no better.
You left the store, you had the product that you wanted for the price that you wanted to pay, and then you went back, after spending not just your time but the time of the people in the store, and you returned it. And then you got upset when you didn't get an aplogy, when clearly you aren't even a legitimate customer, just some guy looking to have his bruised ego stroked a little, who goes around aggravating other people who are trying to do their jobs. Maybe if you had spoken up and said"look if you try to sell me that crap for a third or even a fourth time I am going to scream" and then when the guy who clearly was having a good time with you or was just plain dumb did bring it up again. you just say " AAARRGHHH!" But I guess that you are too well mannered for that. How lucky for the world.
Oh and by the way not everyone is worried most about cost when it comes to medicine. A lot of us "Non-Doctors" -gracious-0 ar ehappy just not to end up with a numbskull like you seem to be.
again...and now for me too, as I am getting a little mad at the Epinion failure to post my first reply.
"si tu veux devenir un grand capitaine gardes ton sang froid" Albator
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Mar 16 '02
10:13 pm PST
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Best Buy Blooze (Reply to this comment)
by michelw
HA HA. Yeah Best Buy can be pretty sadistic. Sounds like they were having some fun with you. Probably deservedly so, considering you ended up not buying the camera, and instead just wasted a lot of time for no good reason, including the time of people not blessed enough to have gone to medical school, but I am sure that didn't cross your mind.
I am sure that the gentleman in charge of the store upon realizing you were not actually a customer, decided not to waste his time further by replying to your childish letter.
I actually felt bad for you until i saw in your profile that you are a doctor, (and one who seems to think of patients focused solely on what things will cost too no?)and thus should be grown up enough, that on leaving a store with the item that you wanted, not go running back to cry about it.
"Si tu veux devenir un grand capitaine, gardes ton sang froid" Albator
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Mar 16 '02
9:54 pm PST
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Re: Scott, something you (probably) don't know. (Reply to this comment)
by scottcolson
I have to disagree. Most "experts" that I have read agree not to buy the extended warranty. I don't remember the exact numbers, but even with computers (the consumer electronic product most likely to break down), only 35-40% of people end up using the extended warranty and then the cost of repair is only about the cost of the warranty or only slightly more.
So, why spend $60 now, knowing that I have a less than 35% (and truthfully probably much less than that) chance of needing the warranty over the next 4 years? I can keep that $60, earn interest on it, and then if the camera breaks, deal with the cost at that time. Sounds like a savings to me! If I spend the $60 and never use it (greater than 65% chance of not using it), I threw away $60.
Thanks for the comment.
Scott
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Jan 15 '02
7:20 am PST
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Scott, something you (probably) don't know. (Reply to this comment)
by samdavidowicz
I was thinking about going to work for Best Buy but after I heard about this, I backed out. Best Buy is FAMOUS (to people in the industry, not to consumers) for firing you if you fail to sell one of their no-price-tier service plans on a high-ticket item. Bet 'ya 100 bucks that the girl who tried so hard to sell you the service plan (unsuccessfully) was told earlier, "Sell one more high-ticket item without a plan, and you're outta here!"
Oh, and another thing. Why would you buy a $1000 item (a digicam, no less), from a repair-prone brand (Sony has one of the worst reliability records), without a service plan, especially one that cost $60 for 4 years? (I know I would) Not to mention that Best Buy does repairs in-store, and if they can't fix it, they give you a new one, and if it's not in stock/available anymore, they give you the next model up! Don't come complaining to Epinions if your nice new Sony breaks down a day after the warranty goes.
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Jan 14 '02
8:35 pm PST
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soyy for you bad experience (Reply to this comment)
by gracef
but you barely mentioned the web site
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Dec 23 '01
11:03 am PST
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Re: Re: I really dislike Best Buy (Reply to this comment)
by blueyedgirl47
I've had a very similar experience with Best Buy, and so did my younger brother. When we did purchase and extended agreement, we had problems returning the items. He went back and forth from the customer service department to electronics for and hour before the store manager stepped in and I was ignored by several employees and finally had yell to get noticed. When I finally got to talk to one of them, they had no idea what I was talking about.
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Dec 19 '01
9:47 am PST
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Re: Scott (Reply to this comment)
by scottcolson
Suzer,
I got a single phone call on my answering machine from the corporate folks from Best Buy. They apologized (half-heartedly in my opinion). I never heard from the store manager at the store I sent the letter to.
Thanks for reading!
Scott
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Dec 16 '01
7:03 am PST
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Scott (Reply to this comment)
by Suzer
Excellent and well detailed review, but now I am wondering if you received a response to your letter. If you have a moment, please email me. Thanks!
Suzi
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Dec 15 '01
12:00 pm PST
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Re: Re: I really dislike Best Buy (Reply to this comment)
by scottcolson
I understand that it is supposedly a "good deal," but if I don't want to get it, I shouldn't be put under the amount of pressure I experienced!
Scott
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Dec 07 '01
9:10 am PST
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Re: I really dislike Best Buy (Reply to this comment)
by ericgreene
Research info before posting. I work at Best Buy and can assure you that for more than the past decade no salesman (or woman) at Best Buy has worked on commision (outside of the car install bay). We do not get a "buck or two" for each plan sold. We simply care about the consumer. We know how electronics break all the time and we want you to know that we stand behind our products.
That's it.
Service Plans and Replacement Plans are a good idea on 90% of the products we offer them on. COME ON! $60 to cover a $1,000 camera for four years. That's normal wear and tear, dust, heat, humidity, powersurge and usage protection for 4 years! No other company can match that.
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Dec 06 '01
7:50 pm PST
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So I'm NOT the only one... (Reply to this comment)
by williamsworld
that has had a bad experience with them!! Mine was a computer, but otherwise, I could have written this review myself word for word. I applaud you highly for returning the camera -- I also walked out and took my money elsewhere. If more people would do that, Best Buy would soon sing a different tune! Great review.
~ Susan
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Nov 24 '01
9:06 pm PST
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I really dislike Best Buy (Reply to this comment)
by glomarrone
Hi,
I have had similar experiences at Best Buy. Number 1 you can never find a salesman. You have to wait around for one because the guy behind the counter can't leave his post. Number 2 you finally get help and the sale item isn't in stock. But there is this better one for only a couple of dollars more.
Of course you know why they are pushing the service contract. The sales clerk makes a buck or two on every one sold. Sears is another place that pushes contracts. They even follow you home and call you up to remind you, that of course, you want to protect your new purchase with a contract.
Thanks for the great piece you wrote. Please let me know if you get a response.
See you again.
Gloria
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Nov 24 '01
12:39 pm PST
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Question (Reply to this comment)
by pluckyduck
Did you want rust undercoating with that? How about some fries...would you like fries with that?
Geeze, I don't mind a *little* no pressure upselling. Folks do have to make a buck and sometimes I actually do want fries with that and forgot to order them.
I can't STAND somebody thinking I just fell off the turnip truck and am going to cave to their Sales Tactics.
I would have done exactly as you did. Bravo!
Thanks for writing!
Andrea
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Nov 24 '01
4:23 am PST
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That Must be Best Buys Motto "Customer Unsatisfaction Always" (Reply to this comment)
by viper1963
My experiences with Best Buy are just like yours. Most of their employees are very rude and clueless. They run off the motto, "We sell them cheap and if the customer doesn't like it then they can go and spend more money at more expensive stores".
If you are interested in a certain product, I would encourage you to go to cameraworld.com.
Great review.
Steve
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Nov 23 '01
9:54 pm PST
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