THIS COMPANY IS A JOKE AND NO ONE TO SPEAK WITH ABOUT THE PROBLEM!
Written: Jun 26 '09 (Updated Jun 26 '09)
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Scratch Rock Bottom is ROCK BOTTOM in customer service!! I placed an order for a set of golf wedges and a couple other items. It turns out that the wedge set was no longer available as advertised, but I had the option of getting two of the three wedges in the set or get a refund. I selected the option of getting the two wedges and a partial refund on the third. I did get a partial refund but the other wedges were never sent! I inquired 5 times about this order and the only response I got was the order would be sent out (expedited shipping) and this also never happened. Finally I got a response to my many inquires and it said the order had been shipped. This was the partial order than included the other items but not the wedges, so I sent them back another inquiry and they said I would have an answer by the end of the day. Here it is over a week later and they have stopped returning my emails and there is NO PHONE NUMBER TO CALL (except to place an order)?! I tried to call and speak with someone in charge or a manager and I was told no one could help me and the only answer was to keep sending emails. This company is a JOKE and they have taken my money but not delivered on the product! I would not recommend using this website because if you do have a problem there is no one to help you out. I can not believe a company would just stop answering my correspondence. If you need some golf equipment I suggest you deal with a company that has a customer service number and not deal with Scratch Rock Bottom Golf as they are ROCK BOTTOM in all aspects!!!
Recommended:
No
What product did you purchase or try to purchase? Golf Equipment
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Epinions.com ID:
jevans865
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Reviews written: 1
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